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March 09, 2009

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Dave -

I am glad that someone (you) is making efforts (here and in your "How to …" book) to provide perspective and encourage thinking about the evolution of information technology.

Permit me complement notions from your blog and from your book (with its discussion of 3 ages - personal computing, networking, and 'of data'). If one looks broadly at people's and coaltions' needs for service, one can talk about at least 3 eras of 'the electromechanical Information Age.' The 'messenger' era started in the 1840s, with the telegraph. A theme or service is 'moving data.' The 'clerical' era started in 1890, with tabulation of punched cards. Themes include 'finding, interpolating, and extrapolating data.' Each of these eras continues today. The 'librarian' era likely has yet to substantially begin. Its services would include 'finding information and advising regarding its usefulness, both based on what someone or something wants or needs to achieve.'

This roadmap (which includes other eras for which progress depends on a base of librarian-era services) reflects needs and behaviors of clients of IT-intensive services and departments. Hopefully, people can use it to accelerate the development of new (likely software-intensive and metadata-intensive) techniques. The roadmap is based on a Direct Outcomes systems-thinking tool that people can use to bring "engineering style thinking to the problems of management" (as stated as desirable on page 103 of "How to …").

I hope this comment 'returns' for your constituents and you some of the value I received from your talk for the Venture Capital ~ Private Equity Roundtable and from your book.

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